Messaging terms and SMS consent
Last updated September 6, 2026
What is this messaging program?
- Program name
- DFW Hail Help
- Purpose
- Service messages about a customer’s hail damage inquiry, plus optional storm alerts.
- Message frequency
- Varies, typically fewer than 10 per month.
- Cost
- Message and data rates may apply.
- Opting out and getting help
- Reply STOP to opt out. Reply HELP for help.
- Privacy
- See our privacy policy. SMS consent is never shared with third parties for marketing.
What exactly do customers agree to?
These are the consent statements shown on our contact form, quoted word for word.
Service messages (required)
“I agree to receive calls and text messages about my hail damage inquiry. Message and data rates may apply. Reply STOP to opt out.”
Storm alerts (optional)
“I would also like to receive occasional storm alerts and updates.”
Consent to receive marketing messages is never a condition of any purchase or service.
What do the messages look like?
These are the actual messages sent under this program.
- “Sorry we missed you, this is DFW Hail Help. Reply with your ZIP code and your vehicle year, make and model, or use this link: [URL]. We will get right back to you.”
- “Thanks for reaching out to DFW Hail Help. We have your details and will call you shortly.”
Who do I contact about messaging?
Reply HELP to any message, or call (469) 552-7362. Carriers are not liable for delayed or undelivered messages.